OFFICE CONSULTATIONS: Protocols to enhance your safety (Updated 29 March, 2021)

Updated: Mar 29

When you book your appointment, please tell our reception staff if you have, or if you are attending for, a fever, shortness of breath, of any other symptoms that may indicate a COVID-19 infection.


For the health and safety of all patients and our staff members, the following protocols remain in place at Helix Healthcare unless otherwise annotated in red:

  • Please arrive on time for your appointment. You may be asked to reschedule your appointment if your arrive late.

  • If there are no spaces in our car park, you may use the Church of God's car park opposite.

  • A mask or suitable face covering must be worn inside the building at all times. This policy has been suspended since 29 March 2021.

  • As soon as you enter the clinic sanitize your hands by using the wall-mounted hand sanitizer dispenser. If you are wearing gloves, please sanitize your gloves.

  • We have re-spaced the chairs in the waiting room to be 6-feet apart. Please remain cognizant of the 6-ft. rule, and do all you can to keep space between yourself and others in the reception area.

  • Only one helper for patients with mobility issues will be allowed to attend the consultation. This policy has been suspended since the end of lockdown.

  • Only one parent for a child patient under the age of 18-years old will be allowed to attend the consultation, and no siblings. This policy has been suspended since the end of lockdown.

  • To reduce the risk of transmitting Covid-19, we discourage the use of cash for co-payments, and payment for other services. Please be prepared to receive a call from our reception staff immediately after your consultation to make payments for services provided. This policy has been suspended since the end of lockdown.

We have also. . .

  • Enhanced our already comprehensive cleaning protocol to disinfect and sanitize all high-touch and public areas with cleaning products recommended by the Centre for Disease Control. To help us maintain cleanliness in the restroom, please use a sanitizing wipe to clean all surfaces you have touched in the restroom.

  • Installed plastic “splash” screens between patients and reception staff.

  • Installed a sterilization process for items passed between reception staff and patients.

  • All doctors at Helix Healthcare have been fully vaccinated for Covid-19 and are tested at regular intervals.

  • Helix Healthcare will continue to offer telemedicine consultations, if preferred. Visit www.helix.ky, click on sign-up (top right-hand corner of the home page) to register. You can then book your telemedicine consultation online at a date and time convenient to you; or call 749-4444 to book though reception.


Welcome to Helix Healthcare, where your health and safety is our priority!


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