• Helix Healthcare

OFFICE CONSULTATIONS: Protocols to enhance your safety

Updated: Jun 19, 2020

N.B. Helix Healthcare is not a COVID-19 test centre. When you book your appointment, please tell our reception staff if you have, or if you are attending for, a fever, shortness of breath, of any other symptoms that may indicate a COVID-19 infection.


For the health and safety of all patients and our staff members, the following

protocols are now in place Helix Healthcare:

  • Please arrive on time for your appointment. You may be asked to reschedule your appointment if your arrive late.

  • When you arrive, please stay in your car and call the clinic on 749-4444. A member of our staff will call you back when the doctor or nurse is ready to see you. Note: If the car park in front of the clinic is full, you may use the car park at the Church of God immediately opposite the clinic on Middle Road.

  • A mask or suitable face covering must be worn inside the building at all times. Apply your mask before you enter the building. Please keep you mask over your nose and mouth during your consultation.

  • As soon as you enter the clinic sanitize your hands by using the wall-mounted hand sanitizer dispenser. If you are wearing gloves, please sanitize your gloves.

  • We have re-spaced the chairs in the waiting room to be 6-feet apart. Please be cognizant of the 6-ft.rule, and do all you can to keep space between yourself and others in the reception area.

  • Only one helper for patients with mobility issues will be allowed to attend the consultation.

  • Only one parent for a child patient under the age of 18-years old will be allowed to attend the consultation, and no siblings.

  • To reduce the risk of transmitting Covid-19, we discourage the use of cash for co-payments, and payment for other services. Please be prepared to receive a call from our reception staff immediately after your consultation to make payments for services provided.

We have also. . .

  • Enhanced our already comprehensive cleaning protocol to disinfect and sanitize all high-touch and public areas with cleaning products recommended by the Centre for Disease Control. To help us maintain cleanliness in the restroom, please use a sanitizing wipe to clean all surfaces you have touched in the restroom.

  • Installed plastic “splash” screens between patients and reception staff.

  • Installed a sterilization process for items passed between reception staff and patients.

  • All doctors at Helix Healthcare are currently being tested for COVID-19 at regular intervals.

  • Helix Healthcare will continue to offer telemedicine consultations, if preferred. Visit www.helix.ky, click on sign-up (top right-hand corner of the home page) to register. You can then book your telemedicine consultation online at a date and time convenient to you; or call 749-4444 to book though reception.


Welcome back to Helix Healthcare, where your health and safety is our priority!


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