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How we help to protect our patients & staff during the Covid-19 Pandemic

Updated: Apr 15, 2020

For the protection of staff & patients & to help control the spread of Corona virus, the following policies and procedures have been instituted at Helix Healthcare:

1  If you have FLU-LIKE SYMPTOMS stay home, isolate yourself from the rest of your family AND isolate your family from the community at large.  Remain in isolation until the symptoms resolve (approximately 14-days).

Helix Healthcare is open for URGENT appointments. If you need to be seen by a doctor, call the clinic on 749-4444 to receive instructions on attendance.

2  Please follow all internal and external signs posted at the clinic.

3 Children must attend for consultation with just one parent or guardian and no siblings.

4 Patients with mobility issues must attend with the least number of helpers necessary to ensure their safety.

6  Prescriptions will be refilled over the telephone or by email.

Covid 19 Virus
Covid 19 Virus

For your protection, inside our facility we have taken the following steps:

  • All touchable surfaces have been removed from reception, including products for sale, magazines, and the water dispenser.


  • The "sign -in" procedure has been discontinued to reduce the cross-contamination via pens and paper.

  • Plastic barriers have been installed between reception staff and patients.

  • All office-staff members have been instructed to use gloves at all times; to wash their hands every hour, and to wipe down all surfaces in reception with Lysol disinfectant spray after every patient.

  • To allow good "physical distancing", you may be asked to wait in your car before coming into reception in order to allow the previous patient to leave without contact.


  • As usual, doctors will take all universal precautions advised by the CDC to reduce the risk of cross-contamination. Note: Your doctor will wear a mask, visor, gloves and possibly a gown during your consultation, and you may also be asked to use a mask and gloves before and/or during your consultation.

Your health and safety is is our primary goal, and we have done everything possible to make your visit to our premises as safe as possible.


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