How we help to protect our patients & staff during the Covid-19 Pandemic
Updated: Apr 15, 2020
For the protection of staff & patients & to help control the spread of Corona virus, the following policies and procedures have been instituted at Helix Healthcare:
1 If you have FLU-LIKE SYMPTOMS stay home, isolate yourself from the rest of your family AND isolate your family from the community at large. Remain in isolation until the symptoms resolve (approximately 14-days).
Helix Healthcare is open for URGENT appointments. If you need to be seen by a doctor, call the clinic on 749-4444 to receive instructions on attendance.
2 Please follow all internal and external signs posted at the clinic.
3 Children must attend for consultation with just one parent or guardian and no siblings.
4 Patients with mobility issues must attend with the least number of helpers necessary to ensure their safety.
6 Prescriptions will be refilled over the telephone or by email.
For your protection, inside our facility we have taken the following steps:
All touchable surfaces have been removed from reception, including products for sale, magazines, and the water dispenser.
The "sign -in" procedure has been discontinued to reduce the cross-contamination via pens and paper.
Plastic barriers have been installed between reception staff and patients.
All office-staff members have been instructed to use gloves at all times; to wash their hands every hour, and to wipe down all surfaces in reception with Lysol disinfectant spray after every patient.
To allow good "physical distancing", you may be asked to wait in your car before coming into reception in order to allow the previous patient to leave without contact.
As usual, doctors will take all universal precautions advised by the CDC to reduce the risk of cross-contamination. Note: Your doctor will wear a mask, visor, gloves and possibly a gown during your consultation, and you may also be asked to use a mask and gloves before and/or during your consultation.
Your health and safety is is our primary goal, and we have done everything possible to make your visit to our premises as safe as possible.